What is the name of your business?
Impact Client Service
TBE: Your Name
TBE: How long has your business been open?
Since September 2018
TBE: What is the mission statement of your business?
We will help you obtain and maintain all of your licenses so your company can remain in business
TBE: How did you get your idea or concept for the business?
I would hear about a lot of restaurants, bar or nightclubs being fined or shut down due to licensing issues
TBE: How many employees?
TBE: What service(s) or product(s) do you offer/manufacture?
TBE: What’re your company’s goals?
Our goal is to take care of all of your licensing needs so you can divert your focus toward other aspects of your company.
TBE: What is unique about your business?
What’s unique about my company is that my goal is to help other companies startup and remain in business
TBE: What are your responsibilities as the business owner?
My responsibilities as the business owner include keeping the company in compliance, branding the business, making sure our clients are satisfied with the provided service, always looking for ways to improve and overseeing the entire company.
TBE: What made you choose this type of business?
I very good at preparing paperwork, keeping up with dates and meeting deadlines.
TBE: Does your company help the community where it is located?
Yes, we always visit and support our local businesses along with encouraging others to support of as well.
TBE: Have you ever turned down a client/customer? If so, why?
No, I’ve never turned down a customer
TBE: If you had one piece of advice to someone just starting out, what would it be?
Never give up!
TBE: What are some strategies you use for working with an unhappy customer?
I would show empathy, actively listen to the issue at hand and come up with a reasonable solution
TBE: Where would you like to be in 3 years?
In 3 years I would like for my company to be thriving with business, catering to several clients all across the country
TBE: What would your previous employers say about you?
My previous employers would say that I’m a dedicated, determined, and dependable hard worker.
TBE: When you were a kid what did you want to be when you grew up?
As a kid, I wanted to be a pediatrician.
TBE: What was your first business idea and what did you do with it?
My first business idea was to make and sell candles. I did it for a while but eventually realized I would rather be doing something that involves paperwork
TBE: What do you wish you knew before you started your first business?
Before starting my first business I wish I knew how many “no’s” I would get from people and how to handle it.
TBE: What did you learn from the worst boss you ever had?
I learned that how you treat your people creates the overall atmosphere, their willingness and performance.
TBE: What has being a business owner taught you?
Running a business has taught me that time, patience and persistence is key!
Want to see more from Impact Client Services?
Are you serious about the growth of your business? Own a small to mid-sized urban business and looking for help? Sign up for The Black Enterprise while its free!